Have Your Say
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Compliments and ConcernsIf you wish to praise our staff for their good work or raise a concern you can do so by contacting our operations manager. This can be in person at any site, by phone (0117 959 1919) or by mail (pmg@nhs.net). Our complaint policy is available to view on the practice policy page.
Due to the ongoing COVID-19 pandemic , the NHS has instigated a system wide “pause” of the complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19. The initial “pause” period, introduced for three months from the end of March 2020, will be reviewed at the end of June. Please note that as of 26 March 2020, the Parliamentary and Health Service Ombudsman stopped accepting new NHS complaints and has stopped work on open cases. |
Friends and Family Test
A quick and easy way to give your opinion of the service we provide. Click the image or this link to take the test. Please do not leave ANY information that identifies you to the surgery. The tests is anonymous. We value your feedback.
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Patient Participation Group
We have an active patient participation group (PPG). They meet around every 3 months rotating between the three Pioneer sites. The group provides a valuable patient voice to the running of the Pioneer Group. Contact reception if you would like to know more about the group or when they meet. Below is the view of our Patient Participation Group from one of the founder members. If you are interested in joining please contact Leanne Malpas on 0117 9591919 or ask to speak to any member of our team.
If you want to know what being on the PPG is all about read this view from a member of the PPG written by Shass, an active member. Review of the PPG 2017/18 can be found here: review of PPG |
