Omicron - what's different?

Booking an appointment with a doctor/Urgent Care Practitioner
  • All appointments are now booked on the same day that you call us.
  • Please book a call back by Contacting reception on the phone or by using the NHS App.  
  • All urgent problems will be dealt with on the day. We might ask to postpone non-urgent items to the new year.
  • We do still want to talk to you if you are worried about symptoms that could suggest cancer or a heart problem.  
  • All appointments are telephone calls initially. Our clinicians will invite you in to the surgery if necessary. 
  • Do not come to the surgery if you or anyone you live with has symptoms of Covid.  We will arrange a call or see you in a dedicated area in the surgery. 
 
Booking an appointment with a nurse 
  • We are offering appointments for urgent blood tests, ECGs, dressings and injections including vaccinations.  This includes those where a doctor has asked you make an appointment.  We are not offering routine blood tests at the moment.
  • If you are not sure if your problem is urgent do call the surgery and you can discuss this. 
  • Our diabetes team are available for telephone advice and are still doing reviews over the phone

Attending an appointment at the surgery
  • Always wear a face mask  over your mouth and nose - if you are exempt and able to wear a mask even for a very short time we would appreciate it
  • Try to attend your appointment alone.  All school aged children will be asked if they can wear a mask when attending the surgery. We can give you one.
  • Please do a lateral flow test before attending the surgery
  • Tell us if you have any symptoms of covid. We will see you in a dedicated area of the surgery or rearrange if it is not urgent

In order to protect our patients and staff we still expect everyone to wear a mask unless you are exempt, in which case we ask you to remain outside until you are seen. Our waiting areas will be well ventilated and socially distanced.