Urgent Care Team
The urgent care team comprises a collection of healthcare professionals working together to help service the unpredictable, on the day demand. Their work comes from multiple sources; hospital discharges, Out of hours handovers, 111 reports, urgent home visit requests, follow up from A+E attendances, patient with acute illness able to wait for routine pre-booked appointments.
The team comprises two duty GPs, nurse practioners, a paramedic, care coordinators, consulting GPs and admin support. In a typical working day the team will manage around 150 - 200 patient contacts. These represent the on the day demand which is over and above the many hundreds of pre-planned face to face appointments, calls and messages managed daily by the Pioneer team.
The team comprises two duty GPs, nurse practioners, a paramedic, care coordinators, consulting GPs and admin support. In a typical working day the team will manage around 150 - 200 patient contacts. These represent the on the day demand which is over and above the many hundreds of pre-planned face to face appointments, calls and messages managed daily by the Pioneer team.
Care Coordinator
We have one care coordinator working at Pioneer. Their role is varied but principally involves co-ordinating the handover and interface between primary (GPs) and secondary care (A+E and local hospitals). Sometimes people are discharged from hospital in something of a rush and the time spent by a dedicated team to coordinate the sharing of information between all the parties involved is time well spent.
Claire Mulligan Claire joined the surgery in 2017. |
Claire trained as a registered nurse at Bristol Royal Infirmary.
After having her family she returned to work in the NHS in an administrative role for several years in primary care before joining Pioneer as Care Coordinator. Claire has been instrumental in the implementation of our community volunteer driver scheme. Thanks to her kind work we are able to put patients in touch with a volunteer driver to bring them in to the surgery if they have no transport. |
Paramedic
We are pleased to welcome a new professional to the staff mix at Pioneer. Emma is a paramedic with extensive experience of urgent care working in the ambulance service. Paramedics are experts as patient assessment, helping the urgent care team assess patients with acute illness.
Emma Mahon Emma joined the surgery in September 2017. |
Emma trained as a paramedic with the London Ambulance Service working in emergency medicine, minor injury and minor illness. After 11 years of service Emma now works as an Urgent Care Clinician working within the Urgent Care team at Pioneer. She works on Mondays, Wednesdays and Fridays. She can assess housebound patients across our 3 sites in their home and works closely with each patient's usual GP (or the duty GP for that day) and the community nursing team. She is often able to visit earlier in the day than would be possible for a visiting GP. She also has on the day appointments for minor illness and minor injuries: coughs, colds, fevers, ear / throat / chest and urinary infections, skin problems, allergies, abdominal pain, joint injuries and sprains. Emma is not currently trained to manage women's health or contraception. |
