GDPR, GPDPR, Confidentiality, Medical Records & Data Sharing
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Find our GDPR privacy statement here privacy notice
For privacy policy relating to children and our COVID supplement, see here The practice complies with GDPR, data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
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If you do not wish anonymous information about you to be used in such a way you need to let us know. To opt out of NHS data sharing agreements use this link: www.nhs.uk/your-nhs-data-matters
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For further details see the following website detailing the NHS standards we comply with and the following link for information about GPDPR.
Chaperone Policy
If you would like a chaperone to be present during any part of your consultation including intimate examinations, then please inform your doctor. In the event of the practice being unable to provide a chaperone at that time, you will be given the option of rebooking your examination for a subsequent date. Please see our chaperone policy for more information
| chaperone_protocol__1_.docx |
Freedom of Information
If you wish to make a FoI request please familiarise yourself with the regulations and submit your application to the practice manager who will consider your application and respond within the statutory framework. Click for the regulations
| Information Already Available |
Concerns
Due to the ongoing COVID-19 pandemic , the NHS has instigated a system wide “pause” of the complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19. The initial “pause” period, introduced for three months from the end of March 2020, will be reviewed at the end of June. Please note that as of 26 March 2020, the Parliamentary and Health Service Ombudsman stopped accepting new NHS complaints and has stopped work on open cases.
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong. If this is so, we would wish for the matter to be settled as quickly as possible.
To raise a concern please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure below
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong. If this is so, we would wish for the matter to be settled as quickly as possible.
To raise a concern please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure below
| patient information document |
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
