GDPR, Confidentiality, Medical Records & Data Sharing
The practice complies with GDPR, data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services
To help you get other services e.g. from the social work department. This requires your consent
When we have a duty to others e.g. in child protection cases
Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way you need to let us know. To opt out of NHS data sharing agreements use this link: www.nhs.uk/your-nhs-data-matters
For further details see the following website detailing the NHS standards we comply with.
If you would like a chaperone to be present during any part of your consultation including intimate examinations, then please inform your doctor. In the event of the practice being unable to provide a chaperone at that time, you will be given the option of rebooking your examination for a subsequent date. Please see our chaperone policy for more information
If you wish to make a FoI request please familiarise yourself with the regulations and submit your application to the practice manager who will consider your application and respond within the statutory framework. Click for the regulations
Due to the ongoing COVID-19 pandemic , the NHS has instigated a system wide “pause” of the complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19. The initial “pause” period, introduced for three months from the end of March 2020, will be reviewed at the end of June. Please note that as of 26 March 2020, the Parliamentary and Health Service Ombudsman stopped accepting new NHS complaints and has stopped work on open cases.
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong. If this is so, we would wish for the matter to be settled as quickly as possible.
To raise a concern please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure below
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.